Return & Refund Policy
Thanks for shopping at www.victoriasportsco.com.
If you are not entirely satisfied with your purchase, we’re here to help.
Your items which are not apparel are not eligible for refunds unless they suffer from a manufacturing defect.
To be eligible for a return, your items must have a manufacturing defect.
We are not responsible for any damage that may have occurred in transit of the goods.
In case of Apparel, Items are eligible for refund subject to the following conditions:
Your item must not be damaged.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 7 days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you will still have to pay return shipping.
If you have any questions on how to return your item to us, contact us at our customer care no. 011-47322431/ Tuesday to Sunday 11 am to 7 pm, or e-mail us at email@example.com/ firstname.lastname@example.org .
If in case there is still a problem you can visit us at our head office Victoria Sports Co, 3051, H.S. Road, Beadonpura, Karol Bagh, New Delhi-110005